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Privacy Policy

Effective Date: 29th of November 2024

1. Introduction

Rob's Recovery LTD ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and share your data when you interact with our services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

  • **Contact Information:** Name, phone number, email address, and other details provided during service requests.
  • **Location Information:** GPS coordinates or other location data shared through our location-sharing feature.
  • **Vehicle Information:** Details about your vehicle necessary for recovery services (e.g., make, model, condition).
  • **Communication Data:** Any messages or calls between you and Rob's Recovery LTD.

3. How We Use Your Information

We use the information collected for the following purposes:

  • To provide and manage vehicle recovery and roadside assistance services.
  • To contact you regarding your service requests or updates.
  • To confirm your location for service delivery.
  • To comply with legal obligations and resolve disputes.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • **Performance of a Contract:** To provide the services you have requested.
  • **Consent:** Where you have explicitly provided consent (e.g., for location sharing).
  • **Legal Obligation:** To comply with applicable laws or regulations.
  • **Legitimate Interest:** To ensure the smooth operation of our business and enhance customer experience.

5. Sharing Your Information

We do not sell or share your personal information with third parties, except as necessary to provide our services or comply with legal obligations:

  • With recovery partners or contractors who assist in delivering services.
  • With legal or regulatory authorities when required by law.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

7. Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

8. Your Rights

Under applicable data protection laws, you have the following rights:

  • **Access:** Request a copy of the personal data we hold about you.
  • **Correction:** Request corrections to inaccurate or incomplete data.
  • **Deletion:** Request the deletion of your data, subject to legal obligations.
  • **Restriction:** Request that we limit the processing of your data in certain circumstances.
  • **Data Portability:** Request a copy of your data in a structured, machine-readable format.
  • **Objection:** Object to the processing of your data for certain purposes.

To exercise these rights, please contact us at contact@247autorecovery.co.uk.

9. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device to collect and analyze data about your interactions with our site.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Effective Date." Your continued use of our services constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: